Privacy

This notice explains, in general terms, how information may be handled when you use MyNAVIGAM.com and the international NAVIGAM travel-planning experience.

Information you provide

When you talk with Avia or start a trip, you may provide information such as your destination, travel dates, number of travelers, preferences, contact details, and other trip-related information you choose to share.

How we use trip information

Trip information is used to provide and improve the NAVIGAM experience, including personalized planning, previews, itinerary preparation, travel tools, support, and continuity of your trip experience.

Avia chat conversations

When you chat with Avia on MyNAVIGAM.com, the messages you send and Avia’s replies may be stored so we can continue your trip-planning experience, provide support, review service quality, and troubleshoot problems. Access to these conversation records is restricted to authorized NAVIGAM administration and service systems.

Technical information

Like most online services, the website may process basic technical information needed to operate, secure and improve the service, such as browser or device information, request logs, and usage events.

Service providers

NAVIGAM may use technology and infrastructure providers to host the website, process trip information, deliver AI functionality, provide analytics, or support other service functions. Information is shared only as needed for those functions and subject to the relevant provider arrangements.

Third-party travel services

NAVIGAM is a travel-planning technology platform, not a travel agency. If you choose to visit, book, purchase from, or otherwise use a third-party travel provider, that provider’s own privacy practices apply to your interaction with it.

Security

We use technical and organizational measures intended to protect the service and the information processed through it. No internet service can guarantee absolute security.

Your choices

You can choose what information to share with Avia. If you want to ask about information associated with your NAVIGAM trip or request a privacy-related change, use the contact channel presented on MyNAVIGAM.com and identify the relevant trip where possible.

Changes to this notice

This notice may be updated as the international NAVIGAM service develops. The current version will be published on this page.